CANCELLATION OR MODIFICATION OF A SERVICE RESERVATION The customer is reminded that he does not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code, in accordance with Article L. 221-28 paragraph 12 of the Consumer Code which excludes this right for contracts relating to accommodation and/or care services which must be provided on a specific date or during a specific period.
For each service booking, the Special Conditions specify the terms and conditions for cancellation and/or modification of the booking.
Pre-paid reservations cannot be modified or cancelled. Deposits (amounts paid in advance) are non-refundable. This is stated in the Special Conditions.
When the Special Conditions allow it:
• Cancellation of a service reservation can be done directly on the Site via the "View or cancel your reservation" section;
• Changes to a service reservation can be made directly with the establishment, whose contact details, including telephone number, are specified on the reservation confirmation sent by email.
In the event of service interruption due to the customer, the full agreed price will be charged. For reservations with prepayment prior to arrival, no refund will be granted.
When accommodation is provided, unless expressly stated otherwise in the Special Conditions, the client must vacate the room before the time indicated by the establishment, i.e., 12:00 PM on the last day of the reservation. Failure to do so will result in an additional night's charge.
RIGHT TO REGISTER ON A TELEPHONE SOLICITING OPTION LIST: In accordance with Article L.223-1 of the French Consumer Code, consumers who do not wish to be contacted for marketing purposes by telephone may register free of charge on a telephone solicitation opt-out list. This list is accessible via the following website:
www.bloctel.gouv.fr .
APPLICABLE LAW AND DISPUTE RESOLUTION The General Terms and Conditions are governed by French law, without prejudice to any mandatory protective provisions that may apply in the country of residence of the consumers.
The Client is informed by SAS Villa Du Marais of the possibility of resorting, in the event of a dispute relating to these General Terms and Conditions, to a conventional mediation procedure or any other alternative dispute resolution method, under the conditions provided for in Title I of Book VI of the Consumer Code.
After contacting the hotel's Sales Department and failing a satisfactory response or no response within 60 days, the customer may contact the Tourism and Travel Mediator, whose contact details are as follows: Submission by post: MTV – MEDIATION TOURISME VOYAGE, Service dépôt des saisines, CS 30958, 75383, PARIS CEDEX 08 Submission by internet:
Request for submission - mtv .
The hotels of the Chevalier group are members of the Tourism and Travel Mediation service as members of the professional association "UMIH" duly listed on the website
www.mtv.travel under the "members" tab.
Villa Du Marais SAS also informs the Client of the existence of a European Online Dispute Resolution ("ODR") platform which they can use. The Client can access it via the following link:
https://ec.europa.eu/consumers/odr/ URL: hotelpetitmoulinparis.com
Company, organisation: Hôtel du Petit Moulin
Head office:
SAS Hôtel du Petit Moulin / Villa du Marais:
29/31, rue de Poitou
75003 Paris - FRANCE
Tel:
+33 1 42 74 10 10
contact@hoteldupetitmoulin.com Share capital: €258,000
VAT: FR03447647819
SIRET: 44764781900013
Site purpose: Promotion of the establishment
Publishing director, legal representative: Jérôme Chevalier
Editorial manager: Vanessa Jacquiot
Web master, design, editing, art direction: The Letter O.
theletter-o.com (Director: Olivia Jourde)
Internet hosting: Webflow
This site presents:
Informative content
Online data collection
